We encourage you to review the Frequently Asked Questions which
include website Terms and Conditions to help you shop with a
peace of mind.
Do I need an account?
You do not need an account to browse the
website but you will need an account to purchase at our
Online Boutique. When you join our mailing list, an account
will be created for you with minimum information. The optional
information like address and telephone number will be required
before you make payment for your purchase. You can login next
time using your user id or email id and do not need to re-enter
your other particulars when you make new purchases.
It is beneficial to subscribe to our mailing
list to get email updates on
special offers, sales alerts, new products and event updates. You
can unsubscribe anytime by editing your account online or by
clicking the link to unsubscribe on the next email update you
receive from us.
usage of your account information.
How do I create an account?
You can either click on
Join our Mailing List located at the top left side of main
website banner or click on
Create an account located at right side of Online Boutique home
page. Alternatively, an account will be automatically created when
you order for the first time. You can overwrite the system-generated
User Id with your own preferred id when creating your account
How do I see and maintain my
All your account information is
My Account page at Online Boutique under "Review your
details" link. You have to login first before you can access
My Account page. You can edit your personal information or
unsubscribe from email updates or change your password here.
My Account page also allows you to
review your orders and your favourite list of MyDreamz items.
The logout option is also available here.
I forgot my password
You can request for your password below "Create an account"
located at right side of Online Boutique home page. Otherwise,
and give us your User Id or Email Id. Your password will be sent
to the email address registered with us. Do remember to change
your password regularly for security purposes.
How do I logout?
If you are
login at our Online Boutique, you will be automatically logout
if you have been idle at our website for 30 minutes for security
purposes or if you close your browser window. Otherwise, you can
logout by going to
My Account page at Online Boutique.
Order Info and
How do I place an order?
You may place an order with us using online or offline method:
- Order through our
Online Boutique by making your selections using "Add to
Cart" and then "Checkout".
E-mail your orders to:
with item ids, color, size and quantity. We will help you to key
your order on our Online Boutique.
We have several tools on our
Online Boutique to help you make your selection. You can
browse our products via any of these method selections:
- By categories on the left panel or
Quick Browse top panel
- By gift theme on the Quick Browse top
- By searching for keyword using Search
on the top panel
- Using Advanced Search on the top menu
to search by keyword and price range.
You can view each outfit in enlarged photo
by clicking on the small photo (thumbnail) of the outfit. This will
display the outfit in a Product Display page together with any
suggested complementary products.
What happens after I order?
Once you have placed your order, you will receive a system-generated
email to acknowledge your order. When your order is processed by us,
you will receive an "processed" confirmation email. Subsequent
"shipped" email is to inform you that we have shipped out your
order. We will ship immediately for credit card payment whereas if
you are paying by Cheque or Electronic Cash Transfer, we will ship
when we receive your payment.
If some items are not in stock, we will
contact you for partial delivery or adjustment of order.
do I track my order?
The last email received from us will
indicate the status of your order - either acknowledged, processed
or shipped. Alternatively, you can track your order status online by
My Account page at Online Boutique and select "View your
I cancel or alter an order?
To cancel or alter an order,
please e-mail us at
email@example.com asap, attaching your order confirmation
email from MyDreamz.
Order cancellation or alteration must reach
us before the order is processed. (normally within 24 hours after
your order). Otherwise, you may arrange for exchange or refund
after you have received your purchase, subject to our
Return & Exchange Policy.
I reserve an out-of-stock item?
Due to overwhelming
response, some of our merchandise may be out-of-stock temporarily
and is indicated as "Product not in stock" on the website. Our
Online Boutique does not allow you to order out-of-stock merchandise
but if you like to reserve, please e-mail us at
with your MyDreamz user id, item code, size and color. We will
inform you as soon as the stocks arrive and will ensure you will be
given priority when ordering the item.
How do I order a gift?
Ordering a gift is similar to a
normal order except with 3 extra steps:
- add your gift packaging to shopping cart
- during checkout, enter your gift recipient
name&address under Delivery Address
- key in your gift message under "User
Comments" in the second checkout step
The latter 2 steps can be skipped if you
prefer to deliver the gift personally and we will ship the wrapped
gift to your address with a blank gift card.
We offer 3 choices of
signature gift packaging
available at our Online Boutique. Some of the gift packaging is
complimentary which you can select under the order option.
Suggested gift messages
If you are running out of ideas, here are
sample messages that we suggest:
Family and Friends
- Enjoy yourself with sweet dreamz!
- Have fun wearing this!
- Here's something fun for you to
lounge in day & night!
- May you have sweet dreams with
- Prescription: Put this on, have
sweet dreams, and wake up to a new day!
- Something to cheer you up
- Stressed out? You need "Mmmm....sweet
- Thought you may like something
different from your Birthday Suit! Happy Birthday!
Love and Romance
- How about a sexy layer on your
Birthday Suit? Happy Birthday!
- How about slipping into this sexy
- Knowing you is a dream come true!
- Let me picture you in this sweet
- Let this nightie inspire sweet
dreams for us!
- Let's go "Mmmm....sweet dreams"
- Something for our special night!
- Specially for my dream girl! Sweet
- For the bride & groom to enjoy your
- For the bride to put on & groom to
- Here's something special for your
- May your honeymoon nights be
- Something to inspire "Mmmm.....sweet
dreams" with your groom!
- Sweet dreamz for your honeymoon
What currency can I use?
The default currency used on our website is Singapore
Dollars. We also display the approximate equivalent value in US
dollars as a reference to you. We advise our international customers
to check the foreign exchange at your local bank or online finance
portal such as
Finance for your local currency value equivalent to Singapore
Dollars. However, we would like to highlight that the actual
conversion value will be subject to your bank or credit card foreign
Besides Singapore dollars, we also offer online
credit card payment in Euro and US dollars where the actual
conversion rate is displayed and processed by WorldPay as the final
step during checkout.
How do I pay for my purchases?
You can make payment using one of the following options:
Credit card - We currently accept MasterCard,
Visa and Delta Visa.
We are making
arrangements to accept American Express in the future.
Paying online with a credit
card is easy and safe. You will enter your credit
card information online via WorldPay™, our
secure payment gateway, when you
checkout your purchases. Minimum information required
for credit card payment is type of credit card (Visa,
Master, Delta), credit card number, name on credit card
and card expiry date. The default currency is in
Singapore Dollars but you have the option to select Euro
or US dollars for payment. The exchange rate is updated
daily at WorldPay and the Euro/US amount will be the
same as charged to your credit card.
Electronic Cash Transfer - You can choose to
transfer cash from your bank account to our bank account
via ATM or internet banking in Singapore or telegraphic
transfer (T/T) for international customers. We will
email you our bank account information when we process
your order. Once you have make
the funds transfer, please email your bank
confirmation/transaction id with date and time to
so that we can ship your purchases promptly.
Singapore Dollar Cheque (Check)
- we only accept cheques drawn on Singapore bank in
Singapore currency. Please key in your cheque number and
bank name upon checkout and prepare a crossed cheque to
"Mpire Group". Please post the cheque to our mailing
address found on our website
Cash on Delivery (COD) - this will be on
exception basis for Singapore orders only. Please
select "Electronic Cash Transfer" and you can then
request for COD by entering in "User Comments" upon
checkout. We will advise you when we process your order
whether COD is possible.
How secured is your online payment?
It is our priority to ensure a safe and secure online
environment to our customers. We do not keep your credit card particulars on our site.
When you select
payment by credit card, you will be routed to
a leading payment service provider for online business and is
part of The Royal Bank of Scotland group. WorldPay host their
own payment gateway using encrypted and secure communication to
process and authorize your credit card real-time. Their
transaction environment is regularly audited by banking
authorities to ensure complete security.
Secure communication means information that
you provide, such as your name and credit card number is
encrypted and cannot be read or intercepted by other people or
system on the internet. Before you enter a secure website like
WorldPay, your browser will prompt you with a dialog box. When
you are in WorldPay, you should see a padlock icon in a locked
position on the status bar at the bottom of your browser to
certify that you are in a secure environment. Once your credit
card payment has been accepted at WorldPay, you will be routed
back to MyDreamz website where you can continue shopping.
Since MyDreamz and WorldPay do not store your credit card
information for future use, you will need to enter your credit card
details each time you purchase using credit card.
I return or exchange my purchase?
We take pride in ensuring customer satisfaction. If for any reasons
you are not satisfied with an item purchased or the item does not
fit you, you may exchange or return it to us for refund provided
it meets our
Return Policy. below.
To return or exchange an item,
Email us at
to request for a return or exchange and we will email
you an authorised Return/Exchange Form (REF) and return
address. Please provide us with your Name, Contact Tel,
Order Number, Item Number, and Reasons for
Return/Exchange. Please indicate if you prefer to
receive a refund, or make an exchange for another size,
color or item.
Return the item, together with the authorised REF to our
return address. Customer is responsible for the shipping
charges and insurance of the items, as we cannot be
responsible for returned packages that are lost in the
If you have requested for
a refund, we will post you a cheque or make a refund to
your credit card, after we have received the returned
merchandise and confirm it complies with our
Return Policy. For Singapore customers who paid
using non-credit card method, please indicate the
correct name and address that you want the cheque to be
paid and sent to. For international customers who paid
using Electronic Cash Transfer, we will send you either
a bank cheque or travellers cheque or telegraphic
transfer. For credit card refund, please allow two
billing cycles for the refund to appear on your credit
The refund amount will
be the value of the merchandise at the point of purchase
(minus any discount) or at refund request (special
offers may be subject to reduction), whichever is lower
and exclude handling and shipping charges.
For an exchange, please
note that new handling and shipping charges will apply
for replacement items. Exchange value will be the value
of the merchandise at the point of purchase (minus any
discount) or at refund request (special offers may be
subject to reduction), whichever is lower.
We will email you once we
have received the returned merchandise and advise you
whether it meets our Return Criteria and the status of
the refund or exchange.
What is your return policy?
- All intended returns must be
informed to us via email to
firstname.lastname@example.org within 5 calendar days
upon receiving the item. We will acknowledge by sending you
an authorised Return/Exchange Form.
- All returns must be accompanied by
a duly completed authorised Return/Exchange Form (REF) and
must be postmarked within 7 days from REF date.
- All returned items must be in their
original state and in unworn condition. We will not accept
items that have been worn, washed, soiled or damaged after
- Special offers, promotional and
sale items are not returnable.
- Due to hygienic standards, we
regret that we are unable to accept returns on underwear or
items that are bundled with underwear (example: Sheer
chemise with complimentary panties).
- Gift wrapping and packaging are not
- Handling and shipping charges are
How can I see available colors for each style?
Most of our styles have 2 or more
colors. The available colors are indicated next to each
style. Besides the main color shown on the model, you can
also view the second color by clicking on "Turn Image" below
the model in the Product Detail page.
How do I take care of
my cotton pieces?
MyDreamz cotton loungewear is made of
100% combed cotton or 95% cotton + 5% elasthane which is pre-shrunk before cutting and
sewing. However, due to the natural attribute of cotton, you
can still expect some shrinkage after your first wash but
the shrinkage will be negligible with subsequent washes.
Every outfit comes with a printed care instructions as follows:
- Hand wash in cold water
- Only non-chlorine bleach (if
needed) or Do not Bleach
- Do not tumble dry
- Low iron
Our cotton pieces are colorfast
which means colors do not bleed during wash. However,
please ensure that you wash them separately from clothes
that may bleed to prevent staining. If you prefer to
machine wash, please use laundry mesh bag before
putting into the washing machine. Please take extra care
of the pieces with lace which are more delicate. It is
advisable not to bleach since the results could be
unpredictable and may damage the color.
How do I take care of my satin and sheer pieces?
MyDreamz nightwears are made of high
quality satin, chiffon or georgette fabric. These
delicate lingerie need extra care so that you can enjoy
wearing them for a long time.
Every piece comes with a printed care
instructions as follows:
- Hand wash in cold water
- Do not bleach
- Do not tumble dry
- Do not dry clean
- Drip dry under shade
- Low iron
Since some dark colors may run
during wash, please wash the dark color pieces
separately. It is advisable to hand wash since machine
wash may damage the delicate fabric and laces. Drip dry
under shade to prevent direct exposure under the harsh
Catalogue and Stores
Do you have a
We do not
print catalogue since our products are updated regularly
on our Online Boutique. It is best to visit our
Online Boutique for the latest styles, pricing and
Where can I visit your stores?
We welcome you to visit our
Online Boutique anytime and anywhere in the world!
We are based in the country of
Singapore in Asia and you can visit our
retail outlet at Pacific Plaza #02-08 in Orchard shopping area.
We also sometimes do roadshows around
Singapore. Please check out our
Event Calendar for our mobile locations in Singapore
in the next 3 months.
Privilege and Promotion
Do you have a privilege
Yes, we have 2 privilege programs ie.
Dreamz lifetime privilege membership. Here's how they
membership criteria - single
purchase above SGD150. Sweetz members will get
15% discount off their future total purchase.
membership criteria -
any accumulated purchases above SGD600 in a calendar
year. Sweetz members will be upgraded to Dreamz
membership once you have accumulated above SGD600 in
a calendar year. Dreamz membership will get 25%
discount for future purchases. It's like celebrating
your birthday every day of the year!
- All discounts are valid for
regular price items, as well as sale, promotional
and special offer items. The discount will be
adjusted against your total purchase during
- We will sign you up for
Sweetz or Dreamz membership once you meet the
criteria and will inform you by email. Your future
online purchases will reflect the appropriate
discounts. If you like to have more information on
our membership programs, please feel free to email
- To qualify for the
privilege membership, all purchases have to be made
via the same account to calculate the accumulated
What promotions do you offer?
Do checkout our Online Boutique regularly as
we have ongoing
special offers which vary every month. We also have promotions
special events like your birthday and pajamas parties. We
organize sales to celebrate Christmas, Valentine's Day and our
In conjunction with Singapore Tourism Board
midnite shopping promotion, Mint by MelM boutique at Pacific Plaza
#02-08 is offering discounts up to 80% and $28 rebate on last
Friday of every month in 2007 during 9pm - 12mn.
If you like to have more information on our
promotions, do feel free to email us at
At MyDreamzwear.com, your
ensure that your personal information is handled safely
and responsibly. By visiting our Online Boutique at
http://www.mydreamzwear.com and its sub-pages, you
agree to accept the terms and conditions of this privacy
1. We will be responsible for all personal
data collected. All personal data collected will be used and
processed fairly and lawfully while in our possession or custody.
We assure all our customers that we would be accountable for our
2. Personal data collected, will not be
used for a new purpose unless we obtain consent from our customers.
We are the sole owner of the personally identifiable information
collected on this site. We collect personally identifiable
information for the sole purpose of registering a user for our web
3. We do not collect sensitive information
from our customers. We assure all customers that all personal
information collected would be used or disclosed only for the
purposes for which it was collected.
4. Only the necessary personal data is
collected from customers’ for business purposes. Both the amount and
the type of data collected shall be limited to that which is
necessary to fulfill the purposes identified.
Limiting Use, Disclosure and Retention
5. We do not disclose any of your personal
information to third parties except to WorldPay to facilitate online
payment and other service providers that we may outsource any of our
business operations that we provide to you. We will not share,
transfer, sell or rent personally identifiable information to other
third party. We do not send unsolicited marketing email to our
customers. Customers will occasionally receive email on special
promotions we hold. Out of respect for the privacy of our users,
users may opt-out of receiving these communications by selecting the
unsubscribe link in the email.
6. We do not keep personal data for longer
than is necessary for those purposes for which they are collected.
7. We have developed guidelines and
implemented procedures to govern the destruction of personal data
that are no longer required to fulfill the identified purposes.
8. Like many other commercial websites, we
also collect information by electronic means using cookies which are
small files placed on either your hard disk or our server. This is
to assist us to recognize you if you have selected the option to
login automatically the next time you visit our Online Boutique.
Cookies must be enabled on your browser to use our Online Boutique,
otherwise you may experience unpredictable results.
9. We would not display or make publicly
available, whether through online directories, customer lists or
otherwise, the personally identifiable information collected.
10. We ensure our customers that all
personal information collected is accurate and kept up to date. We
do not maintain duplicate copies of personal information in
11. We ensure our customers that appropriate
security safeguards are in place to protect personal data against
unauthorised access, misuse, disclosure, copying, use, alteration,
accidental loss or theft, destruction or damage.
12. Only authorised personnels have access
to our systems and data.
13. Our data protection policy (Privacy
Policy) is displayed on the web site and the policy is set out in
the same language medium as the web site. We encourage all our
objectives of collecting their personal data.
Individual Access and Correction
14. We allow our customers the right to
access their personal information. Customers can access their
personal information by using their respective username and password
to gain access to their personal information.
15. If your personally identifiable
information changes, or if you no longer desire our service, you may
correct, update or remove your personal data at the member
information page or by emailing our
16. We will respond to our customer’s
request within a reasonable time and we may charge a reasonable fee
for providing the information or data requested for.
17. Our mechanisms and processes are in
place to receive and address complaints or inquiries about our
policies and procedures relating to the handling of personal data.
Appropriate measures will be taken to amend policies and procedures
if a complaint is found to be justified.
18. This web site contains links to other
sites. Please be aware that we are not responsible for the privacy
information collected by this website.
Terms and Conditions
This website is owned and
operated by Mpire Group, trading as
http://www.mydreamzwear.com. These terms and
conditions may change from time to time and the current
version will supersede all previous versions. By
visiting our website, you agree to be bound by these
terms and conditions.
All contents, including all text, design,
logos, graphics, images and photographs used on this website as well
as the presentation of such contents are copyright and intellectual
properties owned by Mpire Group. Use of any such property for other
commercial purposes without prior consent of Mpire Group shall
constitute a violation of the rights of Mpire Group. If this website
contain links to other internet sites, the provision of such links
is for customer information or to facilitate our service but do not
constitute an endorsement, representation or warranty by Mpire
Group, unless otherwise stated.
The contents, products and services on this
website are provided on an "as is" basis, without warranties of any
kind. Mpire Group takes every effort to ensure that all details,
descriptions and prices of products appearing on the website are as
accurately as possible. However, we do not warrant that this website
will be completely error free or current at all times. Mpire Group
reserve the right to refuse orders where the product information has
been mis-published including colors, prices, sizes and any
Mpire Group is not liable for any damages,
losses, liabilities, claims and expenses related to your use of this
website or any linked third-party websites. These terms and
conditions are to be governed by and construed in accordance with
the laws of Republic of Singapore. You agree to submit to the
jurisdiction of the Singapore Courts and to abide by all applicable
laws and regulations.
We welcome your feedback. Should
you feel dissatisfied with any of our goods or services,
please contact us at Tel / Fax: +65 6285 3398,