My Account

Do I need an account?
You do not need an account to browse the website but you will need an account to purchase at our Online Boutique. When you join our mailing list, an account will be created for you with minimum information. The optional information like address and telephone number will be required before you make payment for your purchase. You can login next time using your user id or email id and do not need to re-enter your other particulars when you make new purchases.

It is beneficial to subscribe to our mailing list to get email updates on special offers, sales alerts, new products and event updates. You can unsubscribe anytime by editing your account online or by clicking the link to unsubscribe on the next email update you receive from us.

You may like to review our Privacy Policy on our usage of your account information.

How do I create an account?
You can either click on Join our Mailing List located at the top left side of main website banner or click on Create an account located at right side of Online Boutique home page. Alternatively, an account will be automatically created when you order for the first time. You can overwrite the system-generated User Id with your own preferred id when creating  your account information.

How do I see and maintain my account information?
All your account information is available at My Account page at Online Boutique under "Review your details" link.  You have to login first before you can access My Account page. You can edit your personal information or unsubscribe from email updates or change your password here.

My Account page also allows you to review your orders and your favourite list of MyDreamz items. The logout option is also available here.

I forgot my password
You can request for your password below "Create an account" located at right side of Online Boutique home page. Otherwise, just click here and give us your User Id or Email Id. Your password will be sent to the email address registered with us. Do remember to change your password regularly for security purposes.

How do I logout?
If you are login at our Online Boutique, you will be automatically logout if you have been idle at our website for 30 minutes for security purposes or if you close your browser window. Otherwise, you can logout  by going to My Account page at Online Boutique.

Order Info and Process

How do I place an order?
You may place an order with us using online or offline method:

1. Order through our Online Boutique by making your selections using "Add to Cart" and then "Checkout".
2. E-mail your orders to: contact@mydreamzwear.com with item ids, color, size and quantity. We will help you to key your order on our Online Boutique.

We have several tools on our Online Boutique to help you make your selection. You can browse our products via any of these method selections:

• By categories on the left panel or Quick Browse top panel
• By gift theme on the Quick Browse top panel
• By searching for keyword using Search on the top panel
• Using Advanced Search on the top menu to search by keyword and price range.

You can view each outfit in enlarged photo by clicking on the small photo (thumbnail) of the outfit. This will display the outfit in a Product Display page  together with any suggested complementary products.

What happens after I order?
Once you have placed your order, you will receive a system-generated email to acknowledge your order. When your order is processed by us, you will receive an "processed" confirmation email.  Subsequent "shipped" email is to inform you that we have shipped out your order. We will ship immediately for credit card payment whereas if you are paying by Cheque or Electronic Cash Transfer, we will ship when we receive your payment.

If some items are not in stock, we will contact you for partial delivery or adjustment of order.

How do I track my order?
The last email received from us will indicate the status of your order - either acknowledged, processed or shipped. Alternatively, you can track your order status online by going to My Account page at Online Boutique and select "View your orders" link.

How do I cancel or alter an order?
To cancel or alter an order, please e-mail us at contact@mydreamzwear.com asap, attaching your order confirmation email from MyDreamz.

Order cancellation or alteration must reach us before the order is processed. (normally within 24 hours after your order). Otherwise, you may arrange  for exchange or refund after you have received your purchase, subject to our Return & Exchange Policy.

How do I reserve an out-of-stock item?
Due to overwhelming response, some of our merchandise may be out-of-stock temporarily and is indicated as "Product not in stock" on the website. Our Online Boutique does not allow you to order out-of-stock merchandise but if you like to reserve, please e-mail us at contact@mydreamzwear.com with your MyDreamz user id, item code, size and color. We will inform you as soon as the stocks arrive and will ensure you will be given priority when ordering the item.

Gift Ordering

How do I order a gift?
Ordering a gift is similar to a normal order except with 3 extra steps:

• add your gift packaging to shopping cart
• during checkout, enter your gift recipient name&address under Delivery Address
• key in your  gift message under "User Comments" in the second checkout step

The latter 2 steps can be skipped if you prefer to deliver the gift personally and we will ship the wrapped gift to your address with a blank gift card.

We offer 3 choices of signature gift packaging available at our Online Boutique. Some of the gift packaging is complimentary which you can select under the order option. 

Suggested gift messages

If you are running out of ideas, here are sample messages that we suggest:

Family and Friends

• Enjoy yourself with sweet dreamz!
• Have fun wearing this!
• Here's something fun for you to lounge in day & night!
• May you have sweet dreams with MyDreamz!
• Prescription: Put this on, have sweet dreams, and wake up to a new day!
• Something to cheer you up
• Stressed out? You need "Mmmm....sweet dreams"
• Thought you may like something different from your Birthday Suit! Happy Birthday!

Love and Romance

• How about a sexy layer on your Birthday Suit? Happy Birthday!
• How about slipping into this sexy piece?
• Knowing you is a dream come true!
• Let me picture you in this sweet piece!
• Let this nightie inspire sweet dreams for us!
• Let's go "Mmmm....sweet dreams" together!
• Something for our special night!
• Specially for my dream girl! Sweet dreamz.....

Wedding Gift

• For the bride & groom to enjoy your wedding night!
• For the bride to put on & groom to take off
• Here's something special for your wedding night
• May your honeymoon nights be enchanting
• Something to inspire "Mmmm.....sweet dreams" with your groom!
• Sweet dreamz for your honeymoon nights!

Currency and Payment

What currency can I use?
The default currency used on our website is Singapore Dollars. We also display the approximate equivalent value in US dollars as a reference to you. We advise our international customers to check the foreign exchange at your local bank or online finance portal such as  Yahoo Finance for your local currency value equivalent to Singapore Dollars. However, we would like to highlight that the actual conversion value will be subject to your bank or credit card foreign exchange policy.

Besides Singapore dollars, we also offer online credit card payment in Euro and US dollars where the actual conversion rate is displayed and processed by WorldPay as the final step during checkout.

How do I pay for my purchases?
You can make payment using one of the following options:

1.	Credit card - We currently accept MasterCard, Visa and Delta Visa. We are making arrangements to accept American Express in the future. Paying online with a credit card is easy and safe. You will enter your credit card information online via WorldPay™, our secure payment gateway, when you checkout your purchases. Minimum information required for credit card payment is type of credit card (Visa, Master, Delta), credit card number, name on credit card and card expiry date. The default currency is in Singapore Dollars but you have the option to select Euro or US dollars for payment. The exchange rate is updated daily at WorldPay and the Euro/US amount will be the same as charged to your credit card.
2.	Electronic Cash Transfer - You can choose to transfer cash from your bank account to our bank account via ATM or internet banking in Singapore or telegraphic transfer (T/T) for international customers. We will email you our bank account information when we process your order. Once you have make the funds transfer, please email your bank confirmation/transaction id with date and time to contact@mydreamzwear.com so that we can ship your purchases promptly.
3.	Singapore Dollar Cheque (Check) - we only accept cheques drawn on Singapore bank in Singapore currency. Please key in your cheque number and bank name upon checkout and prepare a crossed cheque to "Mpire Group". Please post the cheque to our mailing address found on our website Contact Information.
4.	Cash on Delivery (COD) - this will be on exception basis for Singapore orders only.  Please select "Electronic Cash Transfer" and  you can then request for COD by entering in "User Comments" upon checkout. We will advise you when we process your order whether COD is possible.

How secured is your online payment?

It is our priority to ensure a safe and secure online environment to our customers. We do not keep your credit card particulars on our site. When you select payment by credit card, you will be routed to WorldPay, a leading payment service provider for online business and is part of The Royal Bank of Scotland group. WorldPay host their own payment gateway using encrypted and secure communication to process and authorize your credit card real-time. Their transaction environment is regularly audited by banking authorities to ensure complete security.

Secure communication means information that you provide, such as your name and credit card number is encrypted and cannot be read or intercepted by other people or system on the internet. Before you enter a secure website like WorldPay, your browser will prompt you with a dialog box. When you are in WorldPay, you should see a padlock icon in a locked position on the status bar at the bottom of your browser to certify that you are in a secure environment. Once your credit card payment has been accepted at WorldPay, you will be routed back to MyDreamz website where you can continue shopping.

Since MyDreamz and WorldPay do not store your credit card information for future use, you will need to enter your credit card details each time you purchase using credit card.

Return & Exchange Policy

Can I return or exchange my purchase?
We take pride in ensuring customer satisfaction. If for any reasons you are not satisfied with an item purchased or the item does not fit you, you may exchange or return it to us for refund provided  it meets our Return Policy. below.

To return or exchange an item,

What is your return policy?

1. All intended returns must be informed to us via email to contact@mydreamzwear.com  within 5 calendar days upon receiving the item. We will acknowledge by sending you an authorised Return/Exchange Form.
2. All returns must be accompanied by a duly completed authorised Return/Exchange Form (REF) and must be postmarked within 7 days from REF date.
3. All returned items must be in their original state and in unworn condition. We will not accept items that have been worn, washed, soiled or damaged after purchase.
4. Special offers, promotional and sale items are not returnable.
5. Due to hygienic standards, we regret that we are unable to accept returns on underwear or items that are bundled with underwear (example: Sheer chemise with complimentary panties).
6. Gift wrapping and packaging are not returnable.
7. Handling and shipping charges are not refundable.

Colors

How can I see available colors for each style?

Most of our styles have 2 or more colors. The available colors are indicated next to each style. Besides the main color shown on the model, you can also view the second color by clicking on "Turn Image" below the model in the Product Detail page.

Care Instructions

How do I take care of my cotton pieces?

MyDreamz cotton loungewear is made of 100% combed cotton or 95% cotton + 5% elasthane which is pre-shrunk before cutting and sewing. However, due to the natural attribute of cotton, you can still expect some shrinkage after your first wash but the shrinkage will be negligible with subsequent washes.

Every outfit comes with a printed care instructions as follows:

• Hand wash in cold water
• Only non-chlorine bleach (if needed) or Do not Bleach
• Do not tumble dry
• Low iron

Our cotton pieces are colorfast which means colors do not bleed during wash. However, please ensure that you wash them separately from clothes that may bleed to prevent staining. If you prefer to machine wash, please use  laundry mesh bag before putting into the washing machine. Please take extra care of the pieces with lace which are more delicate. It is advisable not to bleach since the results could be unpredictable and may damage the color.

How do I take care of my satin and sheer pieces?

MyDreamz nightwears are made of high quality satin, chiffon or georgette fabric.  These delicate lingerie need extra care so that you can enjoy wearing them for a long time.

Every piece comes with a printed care instructions as follows:

• Hand wash in cold water
• Do not bleach
• Do not tumble dry
• Do not dry clean
• Drip dry under shade
• Low iron

Since some dark colors may run during wash, please wash the dark color pieces separately. It is advisable to hand wash since machine wash may damage the delicate fabric and laces. Drip dry under shade to prevent direct exposure under the harsh sunlight.

Catalogue and Stores

Do you have a catalogue?
We do not print catalogue since our products are updated regularly on our Online Boutique. It is best to visit our Online Boutique for the latest styles, pricing and promotions.

Where can I visit your stores?

We welcome you to visit our Online Boutique anytime and anywhere in the world! 

We are based in the country of Singapore in Asia and you can visit our retail outlet at Pacific Plaza #02-08 in Orchard shopping area.

We also sometimes do roadshows around Singapore. Please check out our Event Calendar for our mobile locations in Singapore in the next 3 months.

Privilege and Promotion

Do you have a privilege membership program?

Yes, we have 2 privilege programs ie. Sweetz and Dreamz lifetime privilege membership. Here's how they work:

• Sweetz membership criteria - single purchase above SGD150. Sweetz members will  get 15% discount off their future total purchase.
• Dreamz membership criteria - any accumulated purchases above SGD600 in a calendar year. Sweetz members will be upgraded to Dreamz membership once you have accumulated above SGD600 in a calendar year. Dreamz membership will get 25% discount for future purchases. It's like celebrating your birthday every day of the year!
• All discounts are valid for regular price items, as well as sale, promotional and special offer items. The discount will be adjusted against your total purchase during checkout.
• We will sign you up for Sweetz or Dreamz membership once you meet the criteria and will inform you by email. Your future online purchases will reflect the appropriate discounts. If you like to have more information on our membership programs, please feel free to email us at contact@mydreamzwear.com
• To qualify for the privilege membership, all purchases have to be made via the same account to calculate the accumulated purchases.

What promotions do you offer?

Do checkout our Online Boutique regularly as we have ongoing special offers which vary every month. We also have promotions to celebrate special events like your birthday and pajamas parties. We organize sales to celebrate Christmas, Valentine's Day and our anniversaries. 

In conjunction with Singapore Tourism Board midnite shopping promotion, Mint by MelM boutique at Pacific Plaza #02-08 is offering discounts up to 80% and $28 rebate on last Friday of every month in 2007 during 9pm - 12mn.

If you like to have more information on our promotions, do feel free to email us at contact@mydreamzwear.com

Privacy Policy

At MyDreamzwear.com, your privacy is of utmost important to us. Our privacy policy ensure that your personal information is handled safely and responsibly. By visiting our Online Boutique at http://www.mydreamzwear.com and its sub-pages, you agree to accept the terms and conditions of this privacy policy.

Accountability

1.  We will be responsible for all personal data collected.  All personal data collected will be used and processed fairly and lawfully while in our possession or custody.  We assure all our customers that we would be accountable for our organisation's compliance to our Privacy Policy.

Specifying Purposes

 2. Personal data collected, will not be used for a new purpose unless we obtain consent from our customers. We are the sole owner of the personally identifiable information collected on this site. We collect personally identifiable information for the sole purpose of registering a user for our web site

Consent

3.  We do not collect sensitive information from our customers.  We assure all customers that all personal information collected would be used or disclosed only for the purposes for which it was collected.

Limiting Collection

4.  Only the necessary personal data is collected from customers’ for business purposes. Both the amount and the type of data collected shall be limited to that which is necessary to fulfill the purposes identified.

Limiting Use, Disclosure and Retention

5. We do not disclose any of your personal information to third parties except to WorldPay to facilitate online payment and other service providers that we may outsource any of our business operations that we provide to you. We will not share, transfer, sell or rent personally identifiable information to other third party. We do not send unsolicited marketing email to our customers.  Customers will occasionally receive email on special promotions we hold. Out of respect for the privacy of our users, users may opt-out of receiving these communications by selecting the unsubscribe link in the email.

6. We do not keep personal data for longer than is necessary for those purposes for which they are collected.

7. We have developed guidelines and implemented procedures to govern the destruction of personal data that are no longer required to fulfill the identified purposes.

8.  Like many other commercial websites, we also collect information by electronic means using cookies which are small files placed on either your hard disk or our server. This is to assist us to recognize you if you have selected the option to login automatically the next time you visit our Online Boutique. Cookies must be enabled on your browser to use our Online Boutique, otherwise you may experience unpredictable results.

9. We would not display or make publicly available, whether through online directories, customer lists or otherwise, the personally identifiable information collected.

Accuracy

10. We ensure our customers that all personal information collected is accurate and kept up to date.  We do not maintain duplicate copies of personal information in different systems.

Safeguards

11. We ensure our customers that appropriate security safeguards are in place to protect personal data against unauthorised access, misuse, disclosure, copying, use, alteration, accidental loss or theft, destruction or damage.

12. Only authorised personnels have access to our systems and data.

Openness

13.  Our data protection policy (Privacy Policy) is displayed on the web site and the policy is set out in the same language medium as the web site.  We encourage all our customers to read our Privacy Policy to understand the our objectives of collecting their personal data.

Individual Access and Correction

14.  We allow our customers the right to access their personal information.  Customers can access their personal information by using their respective username and password to gain access to their personal information.

15.  If your personally identifiable information changes, or if you no longer desire our service, you may correct, update or remove your personal data at the member information page or by emailing our Customer Support.

16.  We will respond to our customer’s request within a reasonable time and we may charge a reasonable fee for providing the information or data requested for.

Challenging Compliance

17.  Our mechanisms and processes are in place to receive and address complaints or inquiries about our policies and procedures relating to the handling of personal data. Appropriate measures will be taken to amend policies and procedures if a complaint is found to be justified.

Links

18.   This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. This Privacy Policy applies solely to information collected by this website.

Terms and Conditions

This website is owned and operated by Mpire Group, trading as http://www.mydreamzwear.com. These terms and conditions may change from time to time and the current version will supersede all previous versions.  By visiting our website, you agree to be bound by these terms and conditions.

All contents, including all text, design, logos, graphics, images and photographs used on this website as well as the presentation of such contents are copyright and intellectual properties owned by Mpire Group. Use of any such property for other commercial purposes without prior consent of Mpire Group shall constitute a violation of the rights of Mpire Group. If this website contain links to other internet sites, the provision of such links is for customer information or to facilitate our service but do not constitute an endorsement, representation or warranty by Mpire Group, unless otherwise stated.

The contents, products and services on this website are provided on an "as is" basis, without warranties of any kind. Mpire Group takes every effort to ensure that all details, descriptions and prices of products appearing on the website are as accurately as possible. However, we do not warrant that this website will be completely error free or current at all times. Mpire Group reserve the right to refuse orders where the product information has been mis-published including colors, prices, sizes and any promotions.

Mpire Group is not liable for any damages, losses, liabilities, claims and expenses related to your use of this website or any linked third-party websites. These terms and conditions are to be governed by and construed in accordance with the laws of Republic of Singapore.  You agree to submit to the jurisdiction of the Singapore Courts and to abide by all applicable laws and regulations.

Feedback

We welcome your feedback. Should you feel dissatisfied with any of our goods or services, please contact us at  Tel / Fax: +65 6285 3398, Email: contact@mydreamzwear.com.